Refund Policy

Introduction

Overview

At SkyBondings, we are committed to fair, transparent, and prompt refund processing. We act as an intermediary between you and the airlines, which means refund eligibility is primarily governed by the fare rules set by the airline at the time of booking — not by SkyBondings alone.

This policy explains when you may be entitled to a refund, what to expect during the process, and how our team will support you at every step. We believe you should never be left in the dark about your money.

When You Qualify

Refund Eligibility

Refund eligibility depends on the circumstances of the cancellation and the fare type purchased. Below is a clear breakdown of eligible and ineligible scenarios:

Exceptions

Non-Refundable Items

The following items are generally non-refundable regardless of the reason for cancellation:

• Non-refundable airline fares — Basic economy and promotional fares are explicitly sold as non-refundable. The fare type is clearly displayed during booking.
• Seat selection fees — Once a seat has been reserved, the fee is non-refundable unless the airline changes your flight.
• Pre-paid baggage allowances — These are non-refundable unless the airline cancels the flight or the baggage was misallocated.
• Meal preferences and special requests — Ancillary services purchased separately cannot be refunded after processing.
• SkyBondings booking service fee — Our platform service fee is non-refundable except in cases of verifiable booking errors made by us.
• Travel insurance premiums — Governed separately by the insurance provider's own cancellation policy.

What to Expect

Refund Timeline

Once we receive your refund request, here is the typical timeline from submission to receiving your money:

Refund Reason	Typical Processing Time	Method
Airline cancellation	5–10 business days	Original payment method
24-hour free cancellation	3–5 business days	Original payment method
Flight time change (2h+)	7–14 business days	Original payment method
Medical/bereavement	10–14 business days	Original payment method
Booking error (our fault)	1–3 business days	Original payment method or credit

Note: Once SkyBondings processes your refund, your bank or card issuer may take an additional 3–5 business days to credit your account. We have no control over this final step.

Step by Step

How to Request a Refund

Follow these steps to submit a refund request through your SkyBondings account:

Airline Rules

Airline-Specific Policies

Each airline has its own cancellation and refund rules that are separate from SkyBondings' policy. Below are general guidelines, but you should always refer to your booking confirmation for the specific fare rules that apply to your ticket.

• Full-flexibility fares — Fully refundable; cancellation at any time before departure with no penalty
• Semi-flexible fares — Partial refund available; cancellation fees of £25–£150 typically apply
• Basic economy / promotional fares — Generally non-refundable; changes may be permitted for a fee
• Low-cost carrier fares — Typically non-refundable; vouchers may be offered in lieu of cash refunds

SkyBondings will always clearly indicate the refundability of a fare on the search results page and at checkout — before you pay.

Our Charges

SkyBondings Service Fee

SkyBondings charges a platform service fee on bookings. This fee covers the cost of our booking technology, customer support, and post-booking services. Please note the following regarding service fee refunds:

• The service fee is non-refundable when you voluntarily cancel a booking
• The service fee is refunded if SkyBondings made an error in processing your booking
• The service fee is refunded if the airline cancels your flight and you choose a full refund
• The service fee amount is always displayed transparently before checkout — there are no hidden charges

Escalation

Disputes & Escalation

If you disagree with a refund decision made by SkyBondings, you have the right to escalate your case. Here is how:

• Step 1 — Internal review: Email our customer support team with your booking reference and the reason for your dispute. We will re-review your case within 5 business days.
• Step 2 — Senior review: If still unsatisfied, request escalation to our Customer Relations Manager. We aim to respond within 10 business days.
• Step 3 — External resolution: You may contact your credit card provider to initiate a chargeback, or raise a complaint with the Civil Aviation Authority (CAA) or your national consumer protection body.

Get Help

Contact Our Support Team

Need help with a refund or have a question about your booking? Our dedicated refunds team is available 24/7:

When contacting us, please have your booking reference number ready to help us assist you faster.